Delivering knock your socks off service /
Written in the same accessible and humorous style that made this book a classic, this title features brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush.
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| Corporate Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York :
AMACOM,
©2007.
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| Edition: | 4th ed. |
| Subjects: | |
| Online Access: |
Full text (Emmanuel users only) |