2 minutes to success : Handling a complainer /
Being surrounded by complainers is hard, but as Peter Quarry points out, there are ways to handle them. You can acknowledge what they're saying, showing empathy and putting forward positive solutions. If they persist, and especially if you work with them, it is best to ignore them, since what t...
Saved in:
| Format: | Electronic Video |
|---|---|
| Language: | English |
| Published: |
[South Melbourne, Victoria] :
Seven Dimensions,
[2020]
|
| Series: | 2 minutes to success.
|
| Subjects: | |
| Online Access: |
Full text (Emmanuel users only) |
MARC
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| 245 | 0 | 0 | |a 2 minutes to success : |b Handling a complainer / |c Seven Dimensions. |
| 264 | 1 | |a [South Melbourne, Victoria] : |b Seven Dimensions, |c [2020] | |
| 264 | 3 | 2 | |a New York, N.Y. : |b Distributed by Infobase, |c 2020. |
| 264 | 4 | |c ©2020 | |
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| 500 | |a Streaming video file encoded with permission for digital streaming by Infobase on March 09, 2020. | ||
| 506 | 1 | |a Access requires authentication through Films on Demand. | |
| 520 | |a Being surrounded by complainers is hard, but as Peter Quarry points out, there are ways to handle them. You can acknowledge what they're saying, showing empathy and putting forward positive solutions. If they persist, and especially if you work with them, it is best to ignore them, since what they really seek is attention. When you don't react, there's no payoff. | ||
| 546 | |a In English with optional closed-captions and transcript in English. | ||
| 588 | |a Title from distributor's description. | ||
| 505 | 0 | 0 | |t Handling a Complainer (1:55); |
| 506 | |a Restricted to the University of North Texas System. |5 TxDN | ||
| 650 | 0 | |a Conflict management. | |
| 650 | 0 | |a Consumer complaints. | |
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