Difficult people and situations. Episode 2, Damage control /
An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the account manager, who demonstrates exceptional service, communication, problem solving, and leadership skills.
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| Format: | Electronic Video |
|---|---|
| Language: | English |
| Published: |
Melbourne, Victoria :
Seven Dimensions,
2014.
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| Series: | Business and education in video
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| Subjects: | |
| Online Access: |
Full text (Emmanuel users only) |