Communication skills : stepladders to success for the professional /
Essential reading for young professionals on the first rung of their career ladders, this second edition is an up-to-date and invaluable guide to improved communication skills, designed to develop the ambitious individual's prospects in their chosen profession. Tackling a broad range of differe...
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| Main Author: | |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
Bristol ; Chicago :
Intellect,
2009.
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| Edition: | 2. ed. |
| Subjects: | |
| Online Access: |
Full text (Emmanuel users only) |
Table of Contents:
- Front Cover; Preliminary Pages; Contents; Acknowledgements; 1 Introduction to New Edition; 2 Skills Development; 3 Interpersonal Skills; 4 Before You Start Communicating: Your Audience; 5 Listening and Interviewing; 6 Being Interviewed; 7 That Favourite & ndash; The Telephone; 8 Assertiveness, Styles of Communication and Managing Conflict; 9 Negotiation; 10 Communication in Groups; 11 Communicating In and Out of the Chair; 12 Communicating on your Feet: Presenting Yourself to Others; 13 Communication via the Keyboard: The Ingredients of Effective Writing; 14 The Process of Writing.