Health care quality management : tools and applications

Health care quality management : tools and applications /

Increasingly health care organizations are challenged to improve patient outcomes, redesign business processes, and execute quality and risk management initiatives. Health Care Quality Management offers anintroduction to the field and practice of quality management, provides hands-on experience with...

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Bibliographic Details
Main Author: Ross, Thomas K.
Format: Electronic eBook
Language:English
Published: San Francisco : Jossey-Bass, a Wiley Brand, [2014]
Edition:First edition.
Subjects:
Health services administration > Quality control.
Medical care > Quality control.
Quality Assurance, Health Care
Quality of Health Care
Online Access: Full text (Emmanuel users only)
Table of Contents:
  • pt. 1 The State of Quality Management in Health Care
  • ch. 1 Quality in Health Care
  • Introduction
  • The Goal of Quality Management
  • Quality Pioneers in Health Care
  • Requisite Skills for Improving Health Care
  • Quality Control in Industry
  • System Thinking
  • Summary
  • References
  • ch. 2 Error and Variation
  • Introduction
  • The Medical Decision-Making Process
  • Human Error and James Reason
  • Small Area Variations and John Wennberg
  • Practice Guidelines and Brent James
  • The Structure-Process-Outcome Paradigm
  • The Three Faces of Quality
  • Underuse, Overuse, and Misuse
  • Controlling Variation and Improving Outcomes
  • Summary
  • References
  • ch. 3 Regulating the Quality and Quantity of Health Care
  • Introduction
  • Licensure, Accreditation, and Credentialing
  • Malpractice
  • The Economics of Health Care Markets
  • A Brief History of Health Care Financing in the United States.
  • Pay for Performance and the CMS Quality Initiative
  • Summary
  • References
  • pt. 2 Quality Management Tools
  • ch. 4 Process Analysis Tools
  • Introduction
  • Tools to Identify Problems
  • Tools to Identify Causes
  • Tools to Identify Solutions
  • Tool to Monitor Progress
  • Summary
  • References
  • ch. 5 Root Cause Analysis
  • Introduction
  • Root Cause Analysis
  • Single-Event Analysis
  • Multiple-Event Analysis
  • Prevention and Recovery
  • Cases and Applications
  • Summary
  • References
  • ch. 6 Statistical Process Control for Monitoring System Performance
  • Introduction
  • Statistics Review
  • Types of Variation
  • Setting Performance Targets
  • Statistical Process Control for Continuous Data: X and R Charts
  • Tinkering
  • Cases and Applications
  • Summary
  • References
  • ch. 7 Statistical Process Control for Monitoring Failure Rates
  • Introduction
  • Statistical Process Control for Binomial Data: p and np Charts.
  • Establishing Valid Control Limits
  • Constant and Variable Control Limits
  • Rebasing Control Limits and Monitoring Changes over Time
  • Cases and Applications
  • Improving Performance Using SPC
  • Summary
  • References
  • ch. 8 Statistical Process Control for Monitoring Nonconformities
  • Introduction
  • Statistical Process Control for Counts: c and u Charts
  • Medicare Hospital Quality Initiative Example
  • Cases and Applications
  • Selecting a Control Chart
  • Benefits of SPC
  • Inhibitors of the Use of SPC
  • Summary
  • References
  • ch. 9 Exploring Quality Issues with Statistical Tools
  • Introduction
  • Chi-Square Analysis
  • Analysis of Variance
  • Analysis of Means
  • Regression Analysis
  • Quality Improvement and Research
  • Summary
  • References
  • ch. 10 Failure Mode and Effects Analysis
  • Introduction
  • General System Theory
  • The Value Chain
  • Failure Mode and Effects Analysis
  • Designing Better Systems
  • Summary
  • References.
  • pt. 3 Medical Practice Management
  • ch. 11 Practice Policies
  • Introduction
  • Practice Policies
  • Computer Decision Support
  • Cases and Applications
  • Summary
  • References
  • ch. 12 Case, Disease, and Outcomes Management
  • Introduction
  • Case Management
  • Disease Management
  • Outcomes Management
  • Summary
  • References
  • ch. 13 Profiling, Economic Credentialing, and Risk Adjustment
  • Introduction
  • Physician Profiling and Report Cards
  • Academic Detailing
  • Economic Credentialing
  • Risk Adjustment
  • Summary
  • References
  • ch. 14 Benchmarking and Implementation
  • Introduction
  • Benchmarking and Best Practice
  • Balanced Scorecards
  • Dashboards
  • Implementation Strategies
  • Summary
  • References
  • ch. 15 The Future of Quality Management in Healthcare
  • Introduction
  • Bringing It All Together
  • Value and What an Employee (or Manager) Should Do
  • The Future of Health Care and Quality Management
  • Summary
  • References.

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